1. ORDER CONFIRMATION

• All catering orders are considered confirmed once payment is processed through our secured payment system.
• A confirmation email or invoice will be sent outlining your order, date, time, and total charges.

2. Cancellation Policy

•  made 7 or more business days before the scheduled event:
  -Full refund of food and standard fees.

              -Non-refundable deposit fees (if applicable) will be retained.

• Cancellations made 3–6 business days before the event:
  -50% refund of food charges.

              -Any non-refundable deposits or fees will be retained.

• Cancellations made less than 3 business days before the event:
  -No refund will be issued.

              -This includes cancellations due to weather, personal emergencies, or change of plans.

3. Refunds will only be issued via the original payment method used.

• No refunds will be issued for payments made through unsecured methods (e.g., emailed card numbers or manual entry outside our secure system).
• Refund processing typically takes 5–10 business days.

4. Event Changes adjustments to menu items or guest count must be requested at least 5 business days in advance.

• We reserve the right to adjust pricing if significant changes are made after this period.

5. Delivery & Third-Party Pickup the order leaves our kitchen for delivery or pickup, refunds are not available.

• We are not responsible for third-party courier issues or delays.

6. Special Considerations will not be issued for any fraudulent or suspicious orders, including:
              -Orders requesting manual credit-card entry via email or phone

               -Orders asking us to pay third parties on the customer’s behalf

               -Orders where the payment cannot be verified through our secure system

7. Contact for Refunds or Cancellations:

               -Phone: 810 895-2091

               -Email: ashley@saltlifereflections.com